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The key goal of this article is to help information management projects succeed.

‘Information management’ is an umbrella term that encompasses all the systems and processes within an organisation for the creation and use of corporate information.

Organisations must stop looking for simple approaches, and must stop believing vendors when they offer ‘silver bullet’ technology solutions.

Instead, successful information management is underpinned by strong leadership that defines a clear direction (principle 6).

In terms of technology, information management encompasses systems such as: (For a brief overview of many of these systems, see the earlier article Definition of information management terms.) Information management is, however, much more than just technology.